Terms of Service

Who We Are

SPN Handelsonderneming B.V. ("we," "us," or "our") operates the website https://outland-supply.com/ (the “Site”). We are dedicated to providing simplicity, quality, and real adventure. We equip everyday explorers with reliable gear that performs wherever the outdoors take you. This document outlines the terms and conditions governing your use of our Site.

Acceptance of Terms

By accessing and using our Site, you confirm that you agree to comply with these Terms of Service. If you do not agree to these terms, please do not use our Site. We reserve the right to modify these terms at any time and continued use of the Site after such changes will constitute your acceptance of the new terms.

License to Use Our Site

Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes.

Definitions

To help explain things as clearly as possible in these General Terms and Conditions, every time any of these terms are referenced, they are strictly defined as:

  • Cookie: A small amount of data generated by a website and stored by your web browser. Cookies are used to identify your browser, provide analytics, and remember information about you, such as your language preference or login details.
  • Company: Refers to SPN Handelsonderneming B.V., Netherlands, which is responsible for your information under these General Terms and Conditions. The terms “Company,” “we,” “us,” or “our” refer to this entity.
  • Country: Refers to the jurisdiction in which Outland Supply is registered and operates, which is the Netherlands.
  • Device: Any internet-connected device, including but not limited to a phone, tablet, or computer, that can be used to access the Outland Supply website and services.
  • Service: Refers to the services provided by Outland Supply, as described in the relevant terms (if applicable) and on this platform.
  • Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and other entities that provide our content or whose products or services we believe may be of interest to you.
  • Website: Refers to the Outland Supply website, accessible at https://outland-supply.com/.
  • You: Refers to any person or entity that registers with Outland Supply to use the Services.

User Responsibilities

You agree to:

  • Provide accurate, current, and complete information when creating an account or placing an order.
  • Maintain the security of your account by protecting your password and restricting access to your account.
  • Notify us immediately of any unauthorized use of your account or any other breach of security.
  • Accept responsibility for all activities that occur under your account.

Restrictions

You agree not to, and you will not permit others to:

  • License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the website or make the platform available to any third party.
  • Modify, make derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the website.
  • Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) of Outland Supply or its affiliates, partners, suppliers, or the licensors of the website.

Information We Collect

We may collect personal information when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact customer service

For more details on how we collect, use, and protect your personal information, please review our Privacy Policy.

Types of Information Collected:

  • Personal Identification Information: Name, email address, mailing address, and phone number.
  • Payment Information: Credit card details are processed securely through third-party payment processors.
  • Non-Personal Identification Information: Browser type, device type, IP address, pages visited, and time spent on the site.

Return and Refund Policy

If you are not satisfied with your purchase, please contact us via support@outland-supply.com within 14 days for returns or exchanges. Products must be returned in original condition and packaging. For more information, please see our full Return and Refund Policy.

Limitation of Liability

Under no circumstances shall Outland Supply be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Site or any products purchased through it.

Indemnification

You agree to indemnify, defend, and hold harmless Outland Supply, its affiliates, and employees from any claims, losses, liabilities, damages, or expenses (including reasonable attorney fees) arising out of your use of the Site or violation of these Terms.

Your Suggestions

Any feedback, comments, ideas, improvements, or suggestions (collectively, "Suggestions") provided by you to Outland Supply regarding the website shall remain the sole and exclusive property of Outland Supply. Outland Supply shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or compensation to you.

Your Consent

We’ve updated our General Terms and Conditions to provide you with complete transparency regarding what is set when you visit our site and how it’s being used. By using our website, registering an account, or making a purchase, you consent to our Terms of Service, Privacy Policy, and Return and Refund Policy.

Links to Other Websites

These General Terms and Conditions apply only to the Services. The Services may contain links to other websites not operated or controlled by Outland Supply. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our General Terms and Conditions are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

Outland Supply uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionalities like videos may become unavailable, or you would be required to enter your login details every time you visit the website, as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place personally identifiable information in Cookies. You can learn more about how we use cookies and how to manage your preferences in our Privacy Policy.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review these Terms periodically to stay informed about your rights and obligations.

Last Updated: August 12, 2025

Company Information

Website Name: Outland Supply
Company Name: SPN Handelsonderneming B.V.
Address: Strevelsweg 700, UNIT C6256, Rotterdam, Zuid-Holland, 3083 AS, Netherlands
E-Mail: support@outland-supply.com
Contact Form: here
Phone: +61 480810606
Business Number: 95843442
VAT Number: NL867336808B01

Customer Service Opening Hours:
Monday to Friday from 09:00 to 17:00
Saturday and Sunday from 11:00 to 15:00
(GMT+10:00) Australian Eastern Standard Time (Sydney)
We respond within one day.