Shipping policy

Last Updated: August 2025

At Outland Supply, we aim to deliver your order on time, in perfect condition, and with complete transparency. This Shipping Policy explains our processing times, delivery methods, and what to expect once you place your order.

Australia Shipping

  • Order Cut-Off Time: 22:00 (GMT+10:00, Sydney), Monday–Saturday
  • Processing Time: 0–2 business days (Mon–Sat)
  • Transit Time: 5–7 business days (Mon–Sat)
  • Total Delivery Time: 5-9 business days (Mon–Sat)
  • Carriers: Australia Post, DHL, FedEx

✅ Free Shipping: All orders within Australia include free standard shipping — no hidden costs.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking details. You can monitor your package from dispatch until delivery.

Delivery Issues

Missing, Lost, or Delayed Packages

If your package does not arrive on time, appears lost, or tracking shows no updates:

  • Contact us at support@outland-supply.com.
  • We’ll investigate with the courier.
  • If confirmed missing, we’ll send a replacement or issue a refund.

If You’re Not at Home

  • Couriers may attempt delivery again, or leave your package at a secure collection point.
  • You will receive instructions to collect your parcel if this occurs.

Refused Delivery

If you refuse delivery without prior approval, return shipping costs will be deducted from your refund.

Changing Your Delivery Address

  • To change your delivery address, contact us at support@outland-supply.com within 24 hours of placing your order or before the daily cut-off time.
  • If your order has already shipped, address changes may not be possible.

Contact Us

If you have any questions about your order or our shipping process, we’re here to help. Reach our customer service team at support@outland-supply.com or via our Contact Form.

Website Name: Outland Supply
Company Name: SPN Handelsonderneming B.V.
Address: Strevelsweg 700, UNIT C6256, Rotterdam, Zuid-Holland, 3083 AS, Netherlands
E-Mail: support@outland-supply.com
Contact Form: here
Phone: +61 480810606
Business Number: 95843442
VAT Number: NL867336808B01

Customer Service Opening Hours:
Monday to Friday from 09:00 to 17:00
Saturday and Sunday from 11:00 to 15:00
(GMT+10:00) Australian Eastern Standard Time (Sydney)
We respond within one day.