Last Updated: August 12, 2025
At Outland Supply, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.
Information We Collect
Personal Information
When you shop with us, create an account, or contact us, we may collect:
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Contact Information: Full name, email, phone number, billing/shipping address.
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Payment Information: Processed securely by third-party providers (we do not store payment details on our servers).
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Order Details: Products purchased, transaction history, and delivery information.
Non-Personal Information
We may automatically collect technical information when you use our site, including:
- Browser type, device type, operating system.
- IP address, pages visited, and session duration.
- Cookies and tracking data (used to improve your browsing experience, site performance, and analytics).
How We Use Your Information
We use collected data only to:
- Process and deliver your orders.
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Provide customer support and updates about your order.
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Improve our website and services.
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Send marketing emails, if you have opted in (unsubscribe anytime).
We do not sell or rent your personal data to third parties.
Sharing Your Information
We may share your data only with:
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Service providers such as payment processors, shipping carriers, and IT support, strictly to complete your transactions.
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Legal authorities if required by law.
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Business transfers (e.g., merger or acquisition), where customer data may be included in the transferred assets.
Data Retention
- We keep your account and order history for as long as needed to provide services or comply with legal obligations.
- Once no longer necessary, your data will be securely deleted or anonymized.
Your Rights
You have the right to:
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Access and update your personal data by logging into your account or contacting us.
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Request deletion of your personal information (unless retention is required by law).
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Opt out of marketing communications anytime via unsubscribe links or by contacting us.
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Request a copy of the personal data we hold about you.
International Data Transfers
Your information may be transferred and stored outside your country (including the EU/EEA). When this happens, we use recognized safeguards such as Standard Contractual Clauses to ensure your data remains protected.
Data Security
We use SSL encryption and industry-standard security practices to protect your personal data. All sensitive payment information is processed securely through trusted third-party providers.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected with a revised “Last Updated” date. Continued use of our website means you accept the updated terms.
Contact Us
Website Name: Outland Supply
Company Name: SPN Handelsonderneming B.V.
Address: Strevelsweg 700, UNIT C6256, Rotterdam, Zuid-Holland, 3083 AS, Netherlands
E-Mail: support@outland-supply.com
Contact Form: here
Phone: +61 480810606
Business Number: 95843442
VAT Number: NL867336808B01
Customer Service Opening Hours:
Monday to Friday from 09:00 to 17:00
Saturday and Sunday from 11:00 to 15:00
(GMT+10:00) Australian Eastern Standard Time (Sydney)
We respond within one day.
