Privacy policy

Last Updated: August 12, 2025

At Outland Supply, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.

Information We Collect

Personal Information

When you shop with us, create an account, or contact us, we may collect:

  • Contact Information: Full name, email, phone number, billing/shipping address.
  • Payment Information: Processed securely by third-party providers (we do not store payment details on our servers).
  • Order Details: Products purchased, transaction history, and delivery information.

Non-Personal Information

We may automatically collect technical information when you use our site, including:

  • Browser type, device type, operating system.
  • IP address, pages visited, and session duration.

  • Cookies and Tracking Technologies
    We use cookies and similar technologies to:

    • Ensure our website functions properly (essential cookies).
    • Analyze site traffic and improve performance (analytics cookies, e.g., Google Analytics).
    • Deliver relevant ads and measure marketing effectiveness (advertising cookies, e.g., Google Ads, Meta Pixel).

    You can manage or withdraw your cookie consent at any time using our cookie banner or through your browser settings. Please note that disabling certain cookies may affect site functionality.

How We Use Your Information

We use collected data only to:

  • Process and deliver your orders.
  • Provide customer support and updates about your order.
  • Improve our website and services.
  • Send marketing emails, if you have opted in (unsubscribe anytime).
  • Show you relevant advertising on our website and third-party platforms (e.g., Google Ads, Meta) if you have consented to advertising cookies.

We do not sell or rent your personal data to third parties.

Sharing Your Information

We may share your data only with:

  • Service providers such as payment processors, shipping carriers, and IT support, strictly to complete your transactions.
  • Legal authorities if required by law.
  • Business transfers (e.g., merger or acquisition), where customer data may be included in the transferred assets.

Data Retention

  • We keep your account and order history for as long as needed to provide services or comply with legal obligations.
  • Once no longer necessary, your data will be securely deleted or anonymized.

Children’s Data

Our website and services are not directed to children under the age of 16 in the European Union and under the age of 15 in Australia (the “age of digital consent” under applicable law). We do not knowingly collect or request personal information from children.

If we discover that we have inadvertently collected personal data from a child below the applicable consent age without verifiable parental consent, we will delete that information as soon as possible.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us at support@outland-supply.com so we can take appropriate action.

Your Rights

You have the right to:

  • Access and update your personal data by logging into your account or contacting us.
  • Request deletion of your personal information (unless retention is required by law).
  • Opt out of marketing communications anytime via unsubscribe links or by contacting us.
  • Request a copy of the personal data we hold about you.

International Data Transfers

Your information may be transferred and stored outside your country (including the EU/EEA). When this happens, we use recognized safeguards such as Standard Contractual Clauses to ensure your data remains protected.

Data Security

We use SSL encryption and industry-standard security practices to protect your personal data. All sensitive payment information is processed securely through trusted third-party providers.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected with a revised “Last Updated” date. Continued use of our website means you accept the updated terms.

Contact Us

Website Name: Outland Supply
Company Name: SPN Handelsonderneming B.V.
Address: Strevelsweg 700, UNIT C6256, Rotterdam, Zuid-Holland, 3083 AS, Netherlands
E-Mail: support@outland-supply.com
Contact Form: here
Phone: +61 480810606
Business Number: 95843442
VAT Number: NL867336808B01

Customer Service Opening Hours:
Monday to Friday from 09:00 to 17:00
Saturday and Sunday from 11:00 to 15:00
(GMT+10:00) Australian Eastern Standard Time (Sydney)
We respond within one day.