Frequently asked questions
Can I cancel my order after it’s been placed?
Yes, orders can be cancelled within 24 hours of placement or before the cut off time. If your order has already been processed, you’ll need to follow the return procedure instead. Check the full details in our Return and Refund Policy.
How long will it take for my order to arrive?
Orders are processed in 0–2 business days and typically arrive in 5–7 business days via Australia Post, DHL, or FedEx. Find more information in our Shipping Policy.
How do I return a product?
Contact us at support@outland-supply.com within 14 days of delivery. You’ll receive return instructions and a form. Review all return steps in our Return and Refund Policy.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Apple Pay, and Google Pay, all securely processed in AUD. See payment options in our Payment Policy.